How to contact our support staff?

• By phone at (617) 225-7000
  • Monday through Friday, from 10AM - 6PM, Boston time.
  • After hours - Leave us a voicemail.
• By email at support@pilgrim.com
• Anytime.
• Reaches our full support staff.

 

What to include in a voice or email message?

• Include the phone number you called from.
• The date and time of the problematic call.
• Never include a full credit card number.
• Only first four and last four digits if necessary.
• Tell us how you want us to contact you.
• Callback number, preferred time.
• Email only.
• You'll call back during business hours.